Refund policy
Refund and Return Policy
At Everlio Garage, customer satisfaction is important to us. We want you to feel confident when shopping with us. Please review our return and refund policy below.
Return Eligibility
We accept eligible returns within 14 days of delivery.
To qualify for a return, the item must:
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Be unused and in its original condition.
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Be returned in its original packaging.
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Include all original accessories, manuals, labels, and other items included with the product.
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Show no signs of use, damage, alteration, or misuse by the customer.
To request a return, please contact us within 14 days of receiving your order.
Returns sent without contacting us first may not be accepted.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged, defective, or incorrect:
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Used or opened hygiene-related products.
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Personalized or custom-made products.
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Items damaged due to customer misuse, improper handling, or unauthorized modification.
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Final sale or clearance items clearly marked as non-returnable at the time of purchase.
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Products returned without their original packaging or essential components.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
Please provide:
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Your order number.
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A description of the issue.
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Clear photos or videos showing the problem, where applicable.
After reviewing your request, we may offer an appropriate solution, including:
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A replacement.
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A full or partial refund.
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Store credit, where agreed with the customer.
If the return is required because the item is damaged, defective, or incorrect, Everlio Garage will cover the reasonable return shipping cost or provide return instructions at no additional cost to the customer.
Return Shipping
For returns resulting from a change of mind, personal preference, incorrect selection, or other reasons not caused by an error or defect in the product, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect item.
Customers should use a trackable shipping method when returning an item. Everlio Garage is not responsible for return packages lost or damaged during transit when the shipping method is arranged by the customer.
Please do not send a return before contacting us. Return instructions and the appropriate return address will be provided after your return request has been reviewed.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 3–5 business days.
After we issue the refund, your bank, credit card company, or payment provider may require additional time to process and display the funds in your account. Processing times vary depending on the payment provider and are outside our control.
Shipping charges are not refundable unless the return is related to a damaged, defective, or incorrect item.
Partial Refunds
In certain situations, only a partial refund may be granted. This may apply when an item:
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Is returned with missing parts or accessories.
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Shows signs of use beyond what is reasonably necessary to inspect the product.
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Is returned in a condition different from the condition in which it was received.
Any applicable deduction will be communicated before the refund is finalized.
Exchanges
If you receive a damaged, defective, or incorrect item and would prefer a replacement, please contact us.
Replacement availability depends on current stock. If a replacement is unavailable, we may offer a refund or another appropriate solution.
Order Cancellations
If you wish to cancel or modify an order, please contact us as soon as possible.
We will do our best to accommodate cancellation requests. However, once an order has been processed, prepared for shipment, or shipped, cancellation may no longer be possible.
If the order has already shipped, you may request a return after receiving it, subject to the terms of this policy.
Refused or Undeliverable Packages
If an order is returned to us because the customer refused delivery, provided an incorrect or incomplete address, or failed to collect the package, any actual return shipping or carrier charges may be deducted from the refund where permitted.
We recommend checking your shipping information carefully before completing your order.
How to Request a Return or Refund
To request a return, refund, replacement, or order cancellation:
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Contact us through the Contact page on our website or using the customer support email address displayed on our website.
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Provide your order number and the reason for your request.
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If the product is damaged, defective, or incorrect, include clear photos or videos where applicable.
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Wait for our return instructions before shipping the item back.
Please do not return products to an address without receiving return instructions from us first.
Contact Us
If you have any questions regarding returns, refunds, exchanges, damaged products, or cancellations, please contact Everlio Garage through our Contact page or the customer support email address displayed on our website.
We aim to respond to customer inquiries as quickly as reasonably possible.
Everlio Garage