Refund policy

Refund and Return Policy

At EVERLIO, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please contact us and we will do our best to help.

Return Eligibility:
Items may be eligible for return within 14 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

Non-Returnable Items:
Used items, damaged items caused by customer misuse, final sale items, hygiene-related products, and personalized products may not be eligible for return.

Damaged, Defective, or Incorrect Items:
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order number and clear photos of the issue. We will review the case and offer a suitable solution, such as a replacement, refund, or store credit where applicable.

Return Shipping:
Unless the item is damaged, defective, or incorrect, customers may be responsible for return shipping costs.

Refunds:
Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method. Please note that it may take a few business days for your bank or payment provider to process the refund.

Order Cancellations:
If you need to cancel an order, please contact us as soon as possible. If the order has already been processed or shipped, cancellation may no longer be possible.

Contact:
For return, refund, or cancellation requests, please contact us through our Contact page or by email.